Return Policy

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Return Policy:
Return authorization is required from Lake and Lodge for any returned merchandise. We cannot accept returns on used items, special order merchandise, or personalized items. Merchandise must be in original packaging and be resalable as new. All requests must be made within 30 days of delivery. Shipping charges are non refundable. Please e-mail sales@hometeamgolf.com or call 1-877-224-6997 prior to returning any merchandise. All merchandise returned without an RA# will be subject to a 20% restock fee.

Shipping Policy:

All orders automatically calculate shipping charges. If you question the amount added for shipping please email us within 24 hours of receiving your conformation. Most items are shipped within 3-5 business days. You can expect to receive your order within in 7-10 business days. Custom orders and plaques may take up to 6 weeks. Orders may SHIP AHEAD, when out of stock items are included in multiple item orders. If an order is SHIPPED AHEAD and the shipping method is by air, (Next Day, Next Day Saver, 2nd Day Air) the remainder of the order will ship via Ground. You will not be billed for the additional shipping. International orders will not be SHIPPED AHEAD.

All international order shipping is calculated manually . International customers will be responsible for payment of any applicable duties at the time an order arrives at its destination. You must contact your local Department of Commerce for any duty and taxes that may be added. Lake and Lodge orders only include the cost of the item and the shipping. Any duty or taxes may be added at the time of delivery.

International orders will not be SHIPPED AHEAD. (see above reference to SHIP AHEAD)

Because of increased Internet fraud, we are requiring proof of card ownership for ALL NEW International orders over $50.00. Before we process any NEW INTERNATIONAL ORDERS we must have a copy of the credit card statement with the name and address of the customer the order is being billed to on file. It must be either faxed to us at 1-317-219-3421 or mailed to us at LakeandLogde.com, c/o Home Team Golf , 2315 Conner Street, Noblesville, IN 46060, Attn: Order Processing. Please contact customer service with any questions. email sales@hometeamgolf.com or by phone 1-877-224-6997.

FAQ:

How long does it take to get my product?
Usually your item will arrive within 10 days of your order. However due to the number of teams and products that we carry some items, due to production delays and out of stocks, may take longer.

Is it safe to shop online?
This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All orders are transmitted on a fully secure SSL server. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when we receive the order.

We encrypt every order to protect your credit card number and personal information. Encryption is a process by which we use software to scramble your credit card number and personal information in transit.

Privacy Policy:

Lake and Lodge's Commitment to Privacy:

Lake and Lodge respects our customer's privacy. Any information transmitted to us, whether inquiry or transaction related, will be exclusively retained by LakeandLodge.com. We do not sell, trade, or transfer sensitive customer information to third parties.

We may, however, contact our customers from time to time regarding new products, sales discounts, or other special promotions